Terms & Conditions

Sales & Delivery
Please check your order details and “ship to” address carefully. Your order can not be changed or cancelled once placed. Orders ship within 72 business hours (excluding holidays and if otherwise noted at checkout) of order receipt, with the following exceptions; Orders with payment delays, such as some PayPal transactions, will ship within 72 of payment receipt, APO shipments will ship within 1 week of order/payment receipt. For shipments within the US, please expect 2-5 business days for transit. For shipments to Canada & Latin America please expect 5-7 business days for transit.  After your order is shipped you will receive a Track and Trace number enabling you to track your order. Orders shipping to US, Latin America or Canada will be shipped with FedEx. All other international orders will be shipped by DPD, Fedex, or DHL depending on service to your country.
Payment
We accept payment by most major credit or debit cards and Paypal, however we are currently not able to accept pre-paid Visa cards. We can only accept cards where the statement address is within the ship-to country. You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorize payment for any reason. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this. If your credit or debit card issuer reverses a charge to your credit card, we may bill your account directly and seek payment by another method including a mailed statement. Transactions are made through a European server – if your creditcard is not activated to handle payments to a foreign country, please proceed using Paypal instead.
APO/Military and PO boxes
While SteelSeries is working hard to get you your products quickly, shipping packages to an APO address will take additional time. APO address shipments are delivered using the USPS, which means customers will need to allow approximately 3-4 weeks from your order confirmation date to when you can expect to receive it.
For PO boxes: We can only ship to PO boxes in the United Arab Emirates, for all other countries we will need a physical address.
Custom Duties
For Canadian and Latin American customers; please note that all orders ship from the United States. Any duties or taxes required by your local customs, or brokerages fees charged by the carrier, are your responsibility. SteelSeries has no control over these costs. In agreeing to these Terms and Conditions you agree to responsibility for these costs.
For international customers; All our shipments are going out as DDU (Delivery Duty Unpaid) which is a general rule for all shipments going to countries outside the European Union. You are responsible for paying the VAT, taxes and brokerage fee on the package. We are not held responsible for these charges.
14-day Money Back Guarantee
In case you're not satisfied with a product purchased via this website, we offer you a full 14-day money back guarantee. Contact support at http://steelseries.zendesk.com/
Privacy
All the information we ask for when you place your order is essential for us to process your order and keep you informed. We use the latest SSL technology to ensure all your details are kept secure and we do not store your payment details. We do not sell, rent or otherwise pass on any personal data to other parties.
Electronic Communications
Using the SteelSeries shop or send e-mails to us, you are communicating with us electronically. You consent to receive all communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You consent that all agreements, notices, disclosures and other communications that we provide to you electronically, satisfy any legal requirement for such communications to be in writing.
IP Address
We log all connections to our web servers. Those log files include your IP address. An IP address is NOT personally identifiable information, but general information about your location, connection to the Internet, and your Internet Service Provider. We use your IP address to help diagnose problems with our server and to administer the Sites. Additionally, we will use your IP address to track your navigation of the Sites and we may use your navigation history in current and future marketing efforts to you and to others.
Cookies
"Cookies" are small pieces of information stored in a user's browser that give that user a unique identification. SteelSeries site MAY insert cookies into your browser that identify you as a previous user of the Sites and contain non-personally identifying information regarding you and your navigation of the Sites. In some instances, these cookies may be used by us or other web sites during your future navigation of the internet to target specific advertisements to you based on your previous use of the Sites. The Sites may also read cookies already stored within your browser to identify non-personal information about you and communicate this information to other advertisers. All cookies are established on a per session basis, and are not permanently stored on your machine. For more information about cookies, please visit www.AboutCookies.org.
All content on this webshop, such as text, graphics, logos, buttons, images, audio clips, digital downloads, data compilations, software and products, is the exclusive property of SteelSeries and is protected by Danish and international copyright laws. All software used on this site is the property of SteelSeries.
Terms & Conditions
SteelSeries reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content.
Product Descriptions
SteelSeries attempts to be as accurate as possible, when describing products or product features. However, SteelSeries does not warrant those product descriptions, or any other content of this site, is accurate, complete, reliable, current or error-free. If a product offered by this webshop is not described accurately, your sole remedy is to return the product in unused condition.
Age Requirements
SteelSeries does sell products for children, but it sells them to adults, who can purchase them with a credit card. If you are under 18, you may use this web shop only with involvement of a parent or guardian.
Disclaimer Of Warranties And Limitation Of Liability
THIS SITE IS PROVIDED BY SteelSeries ON AN "AS IS" AND "AS AVAILABLE" BASIS. SteelSeries MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, SteelSeries DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SteelSeries DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM SteelSeries or SteelSeries.com ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. SteelSeries WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE and the products purchased through this site, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
Indemnification
For all products bought via this webshop, the costumer agrees to indemnify, defend, and hold SteelSeries, its Affiliates, officers, directors, attorneys, accountants, agents and employees, harmless from any damages, losses, liabilities and costs (including reasonable attorneys’ fees) from any third party claims arising out misuse or any other use of the product it was not created for.
Warranty
Warranty only covers defects of products caused by manufacturing. It does not cover regular wear and tear, including but not limited to, breakage due to abuse, improper usage, water damage or other causes attributable to events outside the manufacturing process.

US and Asia: 1 year warranty on all products.
EU: 2 year warranty on all products.

All products are covered by local warranty regulations. Please check with your local distributor or retailer, if your country is not listed.